Dear Customer,

Following the surge of activity from the storms over the last couple of weeks, we continue to resource above normal levels to ensure we can achieve expected service levels as much as possible.

All secure visits are being completed same day, and consequent survey visits where required are being carried out as quickly as possible, with minimal delays currently being experienced.

Should you require any further assistance during this time, please contact our National Service Department on 0870 870 71 71

Many thanks,

Regards

Phil Langham

Customer Service Manager